Frequently Asked Questions
About Who We Are
Q: What areas do you serve?
We primarily serve Pasadena, Altadena, and the surrounding foothill communities. Our team lives here, works here, and is committed to rebuilding and restoring the homes in our own neighborhood.
Q: What makes Casa Bonita Builders different from other contractors?
We’re a local, community-rooted team known for craftsmanship, communication, and trustworthiness. Clients stay with us because we walk them through every step — not just the build — and treat their home like our own.
Q: Are you a design-build firm?
We offer design services and can create layouts, kitchen and bath designs, and architectural plans for small- to mid-scale homes. We are refining our process for large-scale new builds, so we only take on those when it’s the right fit.
Q: Do you work with outside designers or architects?
Absolutely. We frequently collaborate with independent designers and architects when the project requires specialized expertise.
About Services
Q: What types of projects do you specialize in?
Our work generally falls into three main categories:
Remodeling – Kitchens, bathrooms, whole homes.
Builds & Rebuilds – Additions, ADUs, fire-rebuild projects, garage conversions.
Design – Space planning, interior layout, kitchen & bath design.
Q: Do you take on small projects?
Yes, we do. While we focus on full remodels and additions, we also take on smaller projects when they support a larger vision or ongoing client needs.
Q: Do you build ADUs?
Yes. ADUs are an evolving and exciting part of California housing, and we help homeowners navigate the design, permitting, and building process from start to finish.
About the Process
Q: What does your project process look like?
Homeowners typically move through these steps:
Intro Call – We learn about your project and timeline.
Site Visit – We walk the space and gather details.
Design & Planning – Includes layout ideas, drafting, and city submittals when needed.
Proposal & Scope – Transparent pricing with clear expectations.
Construction – Managed by our team with detailed communication.
Walk-Through & Completion – Ensuring every detail feels right.
Q: How long does it take to get a proposal?
Large proposals (like additions or multi-room remodels) take longer because we give them the time and detail they deserve. Smaller scopes are faster. Our commitment: we never rush quality.
Q: How long will my project take?
Timeframes vary by scope, permitting, city corrections, and material selections. We communicate timelines clearly and keep you updated throughout.
About Design & Planning
Q: Can you help us design our kitchen or bathroom?
Yes — kitchen and bath design is one of our strengths. We handle layouts, fixtures, materials, and finishes.
Q: Do you submit plans to the city?
Yes. For certain projects we handle drawings, engineering coordination, corrections, and submittals. For large, complex new builds, we may recommend partnering with an architect.
Q: What if I already have an architect or designer?
Great! We regularly work with outside partners and enjoy being part of a larger team.
About Photos & Portfolio
Q: Do you have examples of your work I can view?
Yes — our portfolio includes professionally photographed projects plus select “in-progress” transformations that show how a space evolves.
Q: Why do some projects only show city names instead of street addresses?
We value homeowner privacy. Projects are labeled by city or neighborhood (e.g., “Pasadena Kitchen,” “Altadena Bath Remodel”).
About Communication & Expectations
Q: Who will I be communicating with during my project?
Each project is assigned a dedicated point of contact to keep communication clear, consistent, and easy throughout the entire process.
Q: My last contractor disappeared or left things unfinished. How do I know that won’t happen here?
Most of our clients come to us through referrals — often after bad contractor experiences. We’re known for finishing strong, staying accountable, and walking clients through even the toughest rebuilds with compassion.
About Scheduling & Availability
Q: Are you accepting new projects?
Yes — but availability varies depending on our current workload and the season. We prioritize projects within the Pasadena/Altadena area so we can offer consistent, attentive service.
Q: Do you work outside the Pasadena/Altadena area?
Occasionally, but we intentionally stay close to home so we can remain deeply involved and responsive during construction.
About Contacting You
Q: What’s the best way to get started?
A phone call is often quickest, but you can also submit the contact form with a short description of your project. Most homeowners call after reading through the process and viewing our portfolio.
Q: Do I need detailed plans before contacting you?
No — many clients reach out when they’re still shaping their ideas. We can help you determine what’s needed and map out next steps.
How does communication work during a project?
Clear communication is central to how we work. Each project has a primary point of contact responsible for coordinating updates, questions, and decisions. Behind the scenes, our full team stays aligned so information flows smoothly and clients always know who to reach and what to expect.
Will I be working with the same people throughout the project?
Yes. While multiple team members may be involved at different stages, we prioritize continuity. You’ll have a consistent point of contact who understands your project in detail and helps guide it from early planning through completion.
What if questions or changes come up during construction?
Questions and adjustments are a normal part of remodeling, especially in older homes. We address them directly and proactively, explaining options, impacts, and next steps so decisions feel informed rather than rushed.
Do you work with architects and designers?
Yes. We regularly collaborate with architects and designers and are comfortable stepping in at various phases, whether plans are fully developed or still evolving. Our role is to help translate design intent into buildable, well-executed solutions.
Can you help refine plans before construction begins?
Absolutely. We often help identify opportunities, constraints, or details during pre-construction that improve flow, durability, or long-term use. These conversations early on help avoid surprises later.
How do you approach older or historic homes?
Older homes require extra care and problem-solving. We pay close attention to existing conditions, character details, and structural realities, especially in historic districts. Our goal is to preserve what matters while making the home function better for today.
What happens if something unexpected is uncovered?
Hidden conditions are common once walls or floors are opened. When that happens, we pause, assess, and explain the situation clearly, including recommended solutions and any cost or schedule considerations before moving forward.
How involved do homeowners need to be during the project?
That varies by client. Some homeowners enjoy being very hands-on, while others prefer high-level updates and guidance. We adapt our communication style to match your preference while ensuring nothing important is missed.
How do you balance craftsmanship with timelines?
We believe quality and thoughtful execution create long-term value. While we work diligently to maintain schedules, we don’t rush details that affect performance, safety, or longevity. When timing decisions arise, we walk through trade-offs together.
What sets your process apart from a typical contractor experience?
We focus on clarity, steady communication, and collaboration. Our role is not only to build, but to guide homeowners through a complex process with confidence, helping decisions feel manageable and grounded rather than overwhelming.